Terms and Conditions Annex

This document establishes the terms and conditions for the subscription of Adobe Connect hosted services (hereinafter, Connect), detailing the features, pricing, commercial and technical conditions associated with the service. This annex complements the economic proposal presented by PDI Consultores, acting as a mediator in the acquisition and renewal of Connect licenses. With this document, we aim to provide clients with a clear and complete vision of the scope, limitations, and responsibilities involved in contracting the service. Additionally, procedures related to account management, processing deadlines, technical support policies, and contractual obligations of both PDI and the client are described.

Through this guide, we intend to guarantee transparency and mutual understanding, thus strengthening trust in our collaboration. We ask clients to carefully read each section before accepting the conditions, as this will allow for a smooth process and an optimal experience in using Connect.

If any questions arise or additional information is required, the PDI team is available to provide the necessary assistance.

The parties agree that the "Connect Registration/Renewal Processing Fee" (hereinafter, the "Fee") is intended to cover the inherent costs of the processing procedure, both for the registration of new accounts and for the renewal of existing accounts linked to the Connect service. In particular, the services and tasks covered by this Fee include, in an enunciative but not exhaustive manner: (i) the review and verification of documentation provided by the client; (ii) assistance and support to the client throughout the entire processing procedure; (iii) verification and validation of relevant licenses; (iv) ensuring efficiency in time management for the client's benefit; (v) guaranteeing accuracy in the procedures performed; and (vi) provision of technical support and specialized assistance.

Only PDI clients (service users) who maintain an active subscription will be enabled to access the technical assistance service. The provision of said assistance service will be carried out in accordance with what is described below:

It is established and recognized that, after verification of the registration of unequivocal acceptance of this offer, the corresponding procedures will be executed for the renewal of the products that are the subject of the offer. However, it is noted that the time period necessary to carry out the service renewal by the service provider may be subject to fortuitous delays or force majeure, which are beyond PDI's control.

For the service renewal process to begin, it is imperative that explicit and formal approval of this economic proposal be obtained. Such approval will be manifested through the issuance of the respective official order, the signature of this document along with its relevant annexes, and adherence to the payment method set forth in the section called 'Payment Method'. The omission or non-compliance in satisfying any of these mandates may result in PDI's non-approval of the service renewal process, such decision being at the discretion of said service provider entity.

By accepting this proposal, the Client assumes the contractual commitment to acquire the proposed service for an established period of one (1) year. The amount indicated in this proposal corresponds to the total annual payment.

It should be noted that if the Client decides to cease using the contracted service at any time during the contract duration, they will not be entitled to request any refund or monetary compensation from the entity known as PDI. This withdrawal does not affect the acquired financial obligations and does not release the Client from their responsibility to fulfill the established payment commitments.

Regarding the use of the subscribed service, PDI informs that it cannot guarantee the following aspects:

• Availability and continuous operation: That the service will be secure, timely, uninterrupted, error-free, or compatible with any additional hardware, software, system, or data.
• Meeting expectations: That it will meet the specific requirements or particular expectations of the Client.
• Data accuracy: That stored data will always be accurate, reliable, or error-free.
• Third-party services:That services provided by other telecommunications operators, necessary for service availability, will be free from defects or harmful components.

Additionally, PDI services may be affected by limitations, delays, or incidents derived from the use of the Internet and electronic communications. These conditions are inherent to the nature of technology and are beyond PDI's control. Therefore, we do not assume responsibility for damages or losses resulting from such incidents.

PDI is not responsible for damages, losses, or harm derived from cyberattacks, unauthorized access, or security breaches that may affect the software subject to this offer, including, but not limited to data loss, service interruptions, or security compromises in the client's infrastructure.

The client is responsible for implementing adequate cybersecurity measures in their technological infrastructure, including system updates, network configuration, and implementation of secure access policies, such as multi-factor authentication, data encryption, and periodic backups.

In the event that a security breach affects the software, responsibility for corrective actions will rest exclusively with the service provider according to the terms and conditions established in the end user license agreement (EULA).

Support and maintenance strictly comply with intellectual property, data privacy, and software licensing regulations in force as of 2025, ensuring the protection of clients' and users' rights.